TERMS &
CONDITIONS OF SERVICE - Summary
CleanPro reserves the right to make changes to any part of these Terms and
Conditions without notice. These terms are the most updated and supersede
any other issued. By ordering CleanPro's service by telephone, e-mail, fax
or CleanPro's website the client agrees to be bound by CleanPro's terms
and conditions. These terms & conditions are given to the client prior to
any works and it is the responsibility of the client to contact CleanPro
should they have any issues in relation to these terms before work
commences. Once work has commenced, it is accepted by the client that they
have read & understood these terms & conditions in full, and that they
have agreed to the quotation given and understand the outcome of the clean
explained at such quotation, along with these terms & conditions.
These terms and conditions shall be governed by the relevant United
Kingdom law, and by agreeing to be bound by them the customer agrees to
submit to the exclusive jurisdiction of the relevant courts of the United
Kingdom.
General
All fragile and breakable items must be secured or removed by the client
before cleaning. Heavy items will not be moved if it is considered unsafe
due to health & safety reasons. Any items that are specifically required
to be moved that are deemed heavy, must be emptied first by the client
before we arrive for the works to be carried out. If this has not been
carried out we will clean around the furniture. If the client insists that
we move furniture that has not been emptied (and if it is safe to do so)
this will be done at the clients own risk. Furniture isn't designed to be
moved whilst full (added weight) and damage can occur i.e. buckling,
twisting, legs breaking etc. Therefore CleanPro except no responsibility
should damage occur in this instance. Further, CleanPro reserves the right
not to be responsible for:- cleaning job not complete due to the lack of
hot water or power; third party (pets included) entering or present at the
client's premises during the cleaning process, who causes
re-soiling/damage; wear or discolouring of fabric/fibres becoming more
visible once soil has been removed; failing to remove old/permanent stains
that cannot be removed using standard carpet & upholstery cleaning
processes, or odours re-activated from old spills/stains.
Equipment
CleanPro will provide all cleaning material and equipment to perform the
work specified by the client in professional manner using every care to
accomplish a satisfactory level of service. The client agrees to supply
all hot water and power for the works to be carried out, failure to supply
this may result in a cancellation fee of £60.00 to cover loss of work,
which will then have to be rescheduled at a later date.
Carpets, Upholstery etc
Furnishings are not usually manufactured with the intention that it will
need to be cleaned later. This means that there are times when furnishings
can be cleaned in accordance with generally accepted industry standards,
with due diligence and care, yet the appearance of such furnishings can be
negatively affected. Because of the variables involved with the blends of
fibres, soiling and environmental conditions that may exist, CleanPro
cannot be held responsible for the following: Aging or deterioration,
migrating marks from back of fabrics, unstable dyes, deteriorated foam
cushions, restoring white fabrics, urine contamination, finish or glaze
loss, frayed piping or welting, broken zips, breakdown of fabric backing,
shrinkage, removal of stains, browning, fading, water marking, yellowing,
pre-existing wear & tear, loose frames/legs, nicked wood trim, loose or
missing buttons.
Colours
Loss of colour, change of colour or bleeding of colours (stable dyes)
should not occur during professional cleaning as long as the proper
cleaning system is used. Testing & inspection procedures will identify
fabrics which could develop normal colour problems during cleaning.
Special care cleaning systems will ensure the maximum soil removal
possible without risk of colour damage.
Special Note:
* Fibres/fabrics which become excessively soiled may not release all soil
and stains
without risk of damage to colours
* Colour problems as well as stains may be hidden by excessive soil and
only show
up after soil is removed.
Cleanability Code
Most fabrics have a care label attached to the frame under a seat cushion.
These care instructions are for your guidance in the proper maintenance of
the item. However, excessive soil or inadequate maintenance procedures may
require a professional cleaning system other than that recommended, and
will require your permission to do so. Any additional risks or limitations
will be discussed for your approval prior to any work commencing and by
agreeing to such work CleanPro will not be responsible for any damage
caused.
Edgings/Seams
All carpet edgings and seams should be correctly fitted in normal
circumstances. It is the client’s responsibility therefore to ensure this
is the case prior to cleaning. If any edgings or seams are not secure
CleanPro will not accept any responsibility for any loose fibres/yarns
subsequently becoming caught in any machinery and being pulling out due to
this existing condition, or for any movement/parting of seems due to
deterioration of carpet backing/glues/adhesive tapes.
Shrinkage
Can occur when fibres/fabrics made up mostly of natural fibres (except
Belgian wiltons – constructed of synthetic fibres i.e. olefin with a
natural backing) are exposed to moisture from accidents, maintenance
spotting or non professional cleaning attempts. CleanPro will undertake to
avoid any such shrinkage problems by identifying susceptible
fabrics/fibres. However, movement/shrinkage can also occur due to poorly
fitted/repaired/replaced carpets/seams/edgings. Subsequently Cleanpro will
not be responsible for any such movement or shrinkage, due to these
existing problems.
Fabric/Leather Deterioration
Fabrics exposed to heavy soil, heavy usage (children, pets etc), or strong
light will eventually weaken and deteriorate. Fabrics made up of mostly
natural fibres are most sensitive to these conditions.
Special Note:
* Deteriorated fabric or oxidized colours that are coated with heavy
‘waxy’ soil may disguise certain conditions
and not become
apparent until after cleaning, i.e. colour loss, fabric splitting or
fraying and loose worn fibres. CleanPro will not
be held responsible for these conditions should it become apparent.
* Unstable dye surfaces to leather can be caused by excessive wear. Greasy
soils may slowly ‘coat’ the surface of
leather and at the same time disguise the erosion of the original lacquer
on most leathers. CleanPro will not be
responsible for any colour erosion/flaking due to this existing problem,
which may become evident after
cleaning.
Fibre Protectors
Any protecting agents applied by CleanPro are done so according to the
manufacturer’s instructions. They are not designed to give 100% protection
but simply to assist in repelling moisture for a short period of time.
There is no guarantee that they will stop any liquid from penetrating
fibres, and this is explained at the quotation stage and subsequently
applied with the consent of the client knowing this fact. All protectors
will wear out and lose their effectiveness and this must be taken into
consideration when requesting it. Cleanpro will not accept any
responsibility for the product in what it can do and its limitations, and
if there are any complaints/issues relating directly to the product then
the client must contact the manufacturer directly in writing (details
available on request).
Cancellation - All Services
The Client may cancel/re-schedule a service by giving at least 24 hours
notice. If CleanPro are notified less than 24hrs, a fee of £60.00 is due
immediately from the client to cover loss of work. CleanPro reserves the
right to charge a cancellation fee of up to 50% of the quoted price for
the booked service. In the event that CleanPro travels to the clients
address on the designated day and the client or agreed acting person is
not in, or CleanPro cannot gain entry to the property by arrangements made
by the client, the client shall be liable for the cancellation fee
(£60.00).
Payment
Payment is due immediately after works have been completed, either by
cheque (made payable to Cleanpro) or cash. An invoice will either be
submitted straight away or posted (where services are not completely
decided upon by the client). For commercial clients a 30 day term is
applicable. For either domestic or commercial clients, failure to pay on
time will result in a late payment surcharge of 10% of original quotation
price. Minimum charge for any service is £60.00. All costs incurred by the
company in the pursuit of late payment will be added to the outstanding
amount owed.
Claims
In case of a complaint, CleanPro requires to be notified within 24 hours
after completion of the cleaning work. No claims will be acceptable after
this time. If the Client is dissatisfied with the work, a cleaner must be
allowed to return and re-do the job at no extra charge. The insurance
policy will cover any accidental damages caused by an operative working on
behalf of CleanPro. The client accepts and understands that poor service,
breakage/damage or theft must be reported within 24 hours from our service
date. Failure to do so will entitle the client to no claim.
Copyright © CleanPro 2006. All rights reserved.
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